Our Policy

               To ensure quality and proper preparation advance notice is required for your order.​

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Notice Requirements

• For all Meal Packages, please allow 7 day notice 

• Family Meals up to 10 people, please allow 7 day notice 

• For Fresh or Frozen Services please allow 24-48  hr notice

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Payments

• Full payment is required to secure any order, unless otherwise stated.

• Orders placed without proper notice may be accepted at our discretion and will require full payment upfront.

• An invoice will be provided for all services.

• All major credit/debit cards are accepted.

• Cash is NOT accepted for catering services, unless additional arrangements have been made.

• Cash is only accepted at pop‑up events.

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Deposits

• Full Payment or a 75% deposit is required to secure your order.

• The remaining balance is due by 12:00 PM (noon) on the day of pickup/delivery.

• If proper notice is not provided for your order, the full balance is due immediately, No exceptions.​

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Additional Charges

• Custom or specialty menu items

• Emergency orders (less than 24‑hour notice)

• Additional guests or increased food quantities

• Changes to order, date, time, or location

       No exceptions.

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Pick-Up/Drop‑Off Deliveries

    Please include the following for delivery:

• Drop off time & location

• Phone Number

• Apartment or building number (if applicable)

• Gate codes or entry instructions: If access cannot be granted, customers will be required to meet the driver downstairs.​​​

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Pop‑Up Events

• First come, first served while supplies last.

• No deliveries are available during pop‑up events.

• All major credit/debit cards accepted.

• Cash accepted at pop‑ups only.

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Refund Policy

• No refunds for cancellations made less than 72 hrs of order pickup/delivery.

• Cancellations made within 72 hrs of pickup, may be eligible for a refund, up to 25% refund maximum.

• If a refund is honored, please allow 7–10 business days for processing.​​​​​

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Food from the heart